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Worldwide delivery: It is carried out by National Post operator of the country, UPS or DHL (depending on which operator is available in your city). Delivery time - from 3 to 27 business days.
Exchange and return clothes ( exсept swimwear and underwear) of good quality is made within 7 calendar days from the date of receipt the order. The exchange and return clothes is made if the specified clothes were not in used, it is marketable condition, consumer properties, seals, factory labels, paper tags on the product and the original packaging, as well as, if there is a document confirming the purchase.
Swimwear and underwear are not returned or exchanged.
We reserve the right not to accept returned goods if they were delivered to our warehouse after the expiration of the 7-day period, or if the clothes is received with visible traces of use.
The rules for returning goods purchased from the CARORA online store are regulated by the Law of Ukraine “On Protection of Consumer Rights”.
After receiving the return clothes and confirming that the requirements for the returned goods are met, we will refund your money. Refunds are made in the same way you paid for your order.
The costs for delivery, shipment and taxes that payed customer are not refunded.
Please note that when paying by credit card, the refund period depends on the policy of the institution that issued the card.
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