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Delivery in Ukraine: Delivery in Ukraine is carried out by “Nova Poshta” at the address you provided after completing the purchase on this site. After receiving the funds by you (during working hours) the parcel will be sent to the address specified by you on the next (working) day. Delivery time - from 1 to 3 working days. Self-pickup option from our showroom in Kiev (confirm by phone).
Worldwide delivery: It is carried out by “Nova Poshta International”, UPS or DHL (depending on which operator is available in your city). Delivery time - from 3 to 27 business days.
Exchange and return clothes of good quality is made within 14 calendar days from the date of receipt the order. The exchange and return clothes is made if the specified clothes were not in used, it is marketable condition, consumer properties, seals, factory labels, paper tags on the product and the original packaging, as well as, if there is a document confirming the purchase.
Swimwear and underwear are not returned or exchanged.
We reserve the right not to accept returned goods if they were delivered to our warehouse after the expiration of the 14-day period, or if the clothes is received with visible traces of use.
The rules for returning goods purchased from the CARORA online store are regulated by the Law of Ukraine “On Protection of Consumer Rights”.
In Kiev, the exchange or return of goods can be done using a courier service, or you can bring the goods to our showroom by yourself. Return costs are borne by the Buyer.
In Ukraine, the exchange is possible through the services of “Nova Poshta” at the expenses of the buyer. You can exchange or return goods within 14 days from the date of purchase.
After receiving the return clothes and confirming that the requirements for the returned goods are met, we will refund your money. Refunds are made in the same way you paid for your order.
The costs for delivery, shipment and taxes that payed customer are not refunded.
Please note that when paying by credit card, the refund period depends on the policy of the institution that issued the card.
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